- How to process a claim:
- Please fill out the claim form (select FILE A COMPLAINT).
- During completing the claim form you will be asked to attach photos of damaged goods. It is not necessary to send the goods back to submit a claim.
- Your request will be reviewed by our Complaints Department. We will contact you within 3 business days by email to discuss further steps. We process all complaints within 30 days at the latest.
- To return:
- You can withdraw from the contract within 14 days of delivery of the goods to your address by filling out the return form (select RETURN GOODS).
- We will send you the instructions for sending the goods back to us by e-mail
- You will be reimbursed no later than within 14 days of delivery of the goods to our address
- Please be noted that:
- Goods must not show signs of wear, use or damage.
- The goods must be carefully packed, ideally in the box in which they were sent to prevent damage during shipping.
- Please do not return the goods as cash on delivery, we cannot accept such shipments.
- Willsoor.eu does not allow piece-for-piece exchange. If you are not satisfied with the size of the goods ordered, please process with a return by filling out the return form and place a new order.
- The shipping address will be delivered to your email after filling out the appropriate online forms above.
Online Dispute Resolution
- Effective February 15, 2016 the EU Commission has created a platform for extrajudicial dispute resolution. This gives consumers the opportunity to resolve disputes related to online orders without the requirement for a judicial process involving courts and judges. This dispute resolution process is available via the external link at: http://ec.europa.eu/consumers/odr/.
- next SALE s.r.o. is not obliged to and unfortunately can not offer our participation in any such alternative dispute resolution before out-of-court (non-judicial) entities. If you have a complaint, please contact us at firstname.lastname@example.org
next SALE s.r.o.
739 61 TŘINEC
NOT SURE HOW TO PROCEED?
Contact us by email at email@example.com